ELVIORA aims to provide reliable and efficient delivery services for all customers. Shipping times and availability may vary depending on location and product availability. Please review the information below for details regarding our shipping process.
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.
Estimated delivery times vary by region and are provided at checkout for reference. Delivery times are not guaranteed and may be affected by courier delays or customs inspections. We are not responsible for delays beyond our direct control.
Shipping fees are calculated at checkout based on destination and order size. Promotional free shipping offers may apply under certain conditions. Any applicable customs duties or import taxes are the responsibility of the customer.
Once your order has been shipped, tracking information will be sent to your email address if available. Please allow up to 48 hours for tracking updates to appear. If you do not receive tracking details, contact our support team.
Please ensure that all shipping information is accurate before completing your order. ELVIORA is not responsible for delays or losses caused by incorrect addresses provided by the customer. Additional fees may apply for reshipment.
If your package appears to be lost, please contact us and we will assist in initiating an investigation with the courier. Resolution times may vary depending on the shipping provider. We aim to provide a fair solution in accordance with carrier policies.