At ELVIORA, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below. Please review the following conditions carefully before submitting a request.
Items may be returned within 14 days of delivery unless otherwise specified. Products must be unused, undamaged, and returned in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
For hygiene and safety reasons, certain items may not be eligible for return. Customized or clearance products may also be excluded from refund eligibility. Please check product descriptions for any specific return limitations.
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund. Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping service to ensure safe delivery. ELVIORA is not responsible for lost return shipments.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Provide clear photos and order details to help us resolve the issue quickly. We will offer a replacement or refund where appropriate.
If you have not received your refund within the expected timeframe, please first contact your bank or payment provider. Delays can occur due to processing times outside of our control. If the issue persists, contact our support team for assistance.